Welcome to KAGUYASU. We specialize in modern executive and office furniture, providing professional furnishing solutions for customers across the United Kingdom, Germany, France, Italy, and our extended European delivery network. This page explains our delivery timeframes, service tiers, and tracking so you always know what to expect.
Delivery Overview
By placing an order with KAGUYASU, you agree to the shipping conditions outlined below.
Customs, Duties, VAT, and Shipping Fees
We are committed to providing a transparent and seamless shopping experience.
- Customs, Duties, and VAT: For orders shipped from our overseas fulfillment centers to the United Kingdom and supported European destinations, the product price includes all applicable Value Added Tax (VAT). We take care of import duties and taxes that may arise during shipment. The price you pay at checkout is the final price, and you will not be charged additional customs fees when your order arrives.
- Shipping Fees: Shipping costs are calculated automatically based on your delivery destination and the total weight and dimensions of your order. The final shipping fee will be displayed at checkout after you enter your delivery details.
Note: We do not provide tailgate lifts or forklifts for unloading.
In-Stock Items — Shipped from Our UK Warehouse
A selection of items is available for immediate dispatch from our United Kingdom warehouse:
- Warehouse Location: Unit 2, Griffin Park, Desford, Leicester, Leicestershire, LE9 9BZ, United Kingdom
- Processing: Dispatched within 1–2 business days after quality verification.
- Transit Time: 3–7 business days.
- Total Delivery Time: 4–9 business days, depending on your delivery location.
- Shipping Carriers: To ensure your order reaches you efficiently, we determine the most suitable carrier based on the weight and dimensions of your package. Our logistics partners include FedEx, DPD, GLS, and GEL.
International Shipping to the United Kingdom
If your location is not currently listed within our shipping coverage, please contact us. If delivery to your area is available, we will provide a customized shipping quote based on your location and order details.
For products shipped from our overseas fulfillment centers to the United Kingdom, we offer two shipping options to match your timeline and budget:
⚡ Express Shipping
- Order Handling: 10–13 business days
- International Transit & Customs Clearance: 13–17 business days
Total Estimated Timeframe:
Approx. 23–30 Business Days
📦 Standard Shipping
- Order Handling: 10–13 business days
- International Transit & Customs Clearance: 25–32 business days
Total Estimated Timeframe:
Approx. 35–45 Business Days
Note: If your postcode is in an excluded range, please contact us before placing your order. We can often provide a custom logistics solution or a bespoke delivery quote for your address.
🇬🇧 United Kingdom — Areas Outside Standard Coverage
Our standard UK delivery network covers the majority of England and Wales. However, certain regions are either not accepted by our logistics partner or are not listed in the standard rate table and require a custom quote. If your address falls into any of the categories below, please contct us before placing your order.
🚫 Regions Not Accepted
Our logistics partner does not currently accept deliveries to the following regions under any service tier.
Northern Ireland
Scotland
📋 Areas Not Listed — Custom Quote Required
The following postcode areas do not appear in our standard rate table. Delivery may still be possible — please contact us for a bespoke quote.
London & Greater London
Islands & Crown Dependencies
Partial Postcode Ranges
🚫 France — Areas Outside Our Standard Coverage
The following postcode ranges and territories are not covered under our standard logistics arrangement. If your delivery address falls within any of the areas listed below, please reach out to our support team — we will work with you to explore an alternative delivery solution.
Excluded Territories: Andorra, Monaco
Excluded Postcode Ranges:
Custom & Bespoke Furniture — Lead Times & Delivery
For bespoke workspace solutions manufactured to your exact specifications:
- Bespoke Manufacturing: 15–25 business days (depending on project complexity and material selection).
Once production is complete, your order will be dispatched via our international logistics network. Estimated total timeframes from order confirmation:
⚡ Express Shipping
Manufacturing: 15–25 business days
International Transit & Customs: Approx. 16–24 business days
Combined Estimate:
Approx. 5–9 Weeks from Production Start
📦 Standard Shipping
Manufacturing: 15–25 business days
International Transit & Customs: Approx. 25–40 business days
Combined Estimate:
Approx. 8–13 Weeks from Production Start
Due to the handcrafted nature of bespoke pieces, timelines may vary slightly. Our project team will keep you updated with real-time progress throughout every stage of production and shipping.
Delivery Options — Curbside
Standard Curbside: Mon–Fri, 9:00 AM – 5:00 PM. No indoor placement or assembly included.
Order Tracking, Inspection & Claims
Tracking Your Order: As soon as your shipment is collected by our local courier, you will receive a tracking number by email. You can check your delivery status at any time via our Order Tracking Page.
Received Something That Isn't Right? We ask that you inspect your items upon arrival. If anything looks damaged or is not as expected, please get in touch with us right away — the sooner you let us know, the faster we can sort things out for you. Send photos and a description to support@kaguyasu.co.uk within 7 days of delivery. For full details on returns, please see our Refund Policy.
Claim Submission Deadlines:
| Situation | Claim Deadline |
|---|---|
| Order has tracking updates showing on the carrier's system | Within 15 days of the last recorded tracking update |
| No tracking activity has been recorded since dispatch | Within 1 month of the scheduled delivery date |
Claims submitted outside these windows may not be eligible for investigation or compensation, so please do not delay if something seems wrong.
If a delivery attempt fails or a shipment is returned due to reasons on the recipient's side — such as an incorrect address, refusal to accept the parcel, or unavailability at the time of delivery — any resulting return shipping fees and redelivery charges will be the customer's responsibility. We strongly recommend ensuring that someone is available at the delivery address on the scheduled date and that all address details provided at checkout are accurate.
Contact & Company Information
- Company Name: KAGUYASU
- Data Controller Entity: KAGUYASU INC.
- Registered Address: 8 THE GREEN, STE A, DOVER, DELAWARE 19901, USA
- Official Support: support@kaguyasu.co.uk
- Business Hours: 09:00 – 17:00 (BST), Monday to Friday