For immediate assistance, please click the chat icon in the bottom right corner of your screen to speak with one of our support specialists in real-time.
Our Support Hours:
Monday to Friday, 09:00 – 17:00 (BST)
Company Name: KAGUYASU
Legal Entity: KAGUYASU INC.
KAGUYASU INC. is the Data Controller and the entity responsible for all KAGUYASU sales and operations across the European region.
Registered Address: The Green #8, Dover, DE 19901,United States
+44 7542 966008
Business Hours:
Monday to Friday, 09:00 – 17:00 (BST)
Through our online customer service or by submitting a contact form.
Customer Support: Monday to Friday, 06:00 – 12:00 (GMT)
We accept credit card payments via PayPal, Visa, Mastercard, Maestro, JCB, Discover, Diners Club, Applepay and Googlepay.
Please contact our customer service team directly.
If your order status is 'Pending' or 'In Progress', we can amend or cancel it. If your order status is 'Dispatched', it cannot be amended or cancelled. However, if it meets the conditions for returns and exchanges, you may return it in accordance with our returns and exchanges policy.
Please note that orders for customised items and furniture can only be cancelled within 24 hours of payment confirmation. Furthermore, changes to items can only be made before the original order has been dispatched. Some items cannot be altered; please contact customer service if you have any queries. Changes or cancellations can only be guaranteed to be successful upon receipt of confirmation from customer service. Learn more from our Return & Refund Policy
